Privacy Policy

1. Introduction & Data Controller

This Privacy Policy explains how SEG Technical Services LLC (trading as SEG | SMARTEGLASS, "we", "us", or "our"), with registered offices at W-13, Umm Ramool, Dubai, United Arab Emirates, collects, processes, and protects your personal information when you visit smarteglass.ae, submit inquiry forms, book an on-site survey, or contact us via phone or WhatsApp.

We are committed to processing all personal data strictly in compliance with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

2. Information We Collect

We collect only the personal information necessary to deliver architectural glazing and smart glass quotations and installation services:

• Contact Information: Full name, email address (seginquiry@smarteglass.ae), mobile phone number, and physical property address or project location within the UAE.
• Project Details: Architectural drawings, floor plans, opening dimensions, glass specifications, and photographic site conditions submitted for quotation purposes.
• Technical Website Data: IP address, device type, browser information, and anonymized user behavior collected via Google Analytics 4 (GA4).

3. Purpose of Data Processing

We process your personal data for the following legitimate commercial purposes:

• Scheduling and executing complimentary on-site technical laser surveys across Dubai, Abu Dhabi, Sharjah, and other emirates.
• Preparing itemized commercial proposals, engineering shop drawings, and contract agreements.
• Managing direct customer communications via WhatsApp (+971 55 310 5461) and email regarding project execution, fabrication schedules, and site handovers.
• Optimizing website functionality, user experience, and technical search performance.

4. Data Confidentiality & Disclosure

SEG operates with direct, certified in-house engineering and installation personnel. We do not sell, rent, or trade your personal data to third-party marketing companies.

Your data is disclosed solely to authorized internal project directors, technicians, and trusted infrastructure providers (such as cloud hosting, email delivery, and analytics) operating under strict non-disclosure obligations. Project case studies and photographs published by SEG are strictly anonymized without client names to preserve privacy.

5. Data Retention & Security

We implement administrative, organizational, and technical safeguards, including HTTPS encryption (SSL/TLS), secure firewall infrastructure, and restricted internal access to protect personal information against unauthorized access, loss, or misuse. Project data is retained for the duration of the system warranty period and relevant statutory limitation periods under UAE commercial law.

6. Your Rights Under UAE PDPL

Under the UAE Personal Data Protection Law, you have the right to:

• Request access to your personal data held by SEG.
• Request correction or updating of inaccurate or incomplete records.
• Request deletion or restriction of your data when no longer required for legitimate commercial or statutory warranty purposes.

To exercise any of these rights, contact our Data Protection Officer at seginquiry@smarteglass.ae.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact: